AI Diagnostic Systems Ltd is committed to protecting your personal data and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
This page provides a summary of how we approach data protection when you use helpmypc.ai.
For full details on how we collect, use and store personal data, please see our Privacy Policy.
Who we are
helpmypc.ai is operated by:
AI Diagnostic Systems Ltd
94 High Street
Bangor
Co Down
BT20 5BA
United Kingdom
Email: support@helpmypc.ai
Our approach to data protection
- Collecting only the data needed to provide our service
- Using data to deliver AI-powered diagnostics and support
- Protecting data using secure systems and trusted infrastructure providers
- Limiting access to personal data to authorised systems and personnel only
How data is used on helpmypc.ai
helpmypc.ai processes user data to:
- Provide AI-powered computer diagnostics
- Understand and respond to technical issues submitted by users
- Improve the accuracy and performance of the platform
- Store relevant device and issue history to improve future support
- Facilitate repair escalation where requested
The platform may process information such as account details, diagnostic messages, device information and uploaded images where provided by the user.
Your rights
Under UK data protection law, you have rights over your personal data, including:
- The right to access your data
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to object to certain processing
To exercise your rights, contact:
support@helpmypc.ai
AI and data processing
helpmypc.ai uses artificial intelligence to analyse user-provided information and generate diagnostic suggestions.
We aim to minimise data usage and process only what is necessary to deliver the service. AI-generated responses are automated and should be reviewed carefully by users.
Data sharing
We do not sell personal data.
We may share data with:
- Trusted service providers (such as hosting, authentication and infrastructure providers)
- Repair providers, only where a user requests or accepts escalation
Any sharing is limited to what is necessary for the service.
International data transfers
Some services used to operate helpmypc.ai may process data outside the UK or European Economic Area.
Where this occurs, we ensure appropriate safeguards are in place.
Data security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse.
ICO registration
Where applicable, we will maintain any required Information Commissioner's Office (ICO) registration and data protection fee obligations.
Contact
If you have any questions about data protection, contact:
For full details, please refer to our Privacy Policy.