This page explains how helpmypc.ai currently uses cookies, browser storage and similar technologies.
1. What cookies are
Cookies are small text files stored on your device when you visit a website or use an online service. Similar technologies include localStorage, sessionStorage, IndexedDB, service workers and browser caches.
2. Strictly necessary, authentication and security storage
helpmypc.ai uses Supabase authentication cookies and browser auth storage to keep users signed in, protect accounts, manage account sessions and control access to protected pages such as account, admin and partner portal areas.
These are treated as essential for requested account and security functions. If you block or clear them, sign-in and protected pages may not work properly.
3. Guest chat and session continuity
For visitors who use chat without signing in, helpmypc.ai may use first-party browser storage to keep recent chat state on the same browser and device.
- helpmypc_chats_v1 - localStorage used for recent guest chat continuity.
- helpmypc_guest_message_count_v1 - localStorage used to manage free/guest usage limits and protect service availability.
You can remove this data by clearing site data in your browser. Clearing it may remove local guest chat state or reset local usage state.
4. Auth and issue handoff session storage
If you start an issue and then sign in, helpmypc.ai may use sessionStorage so it can continue the action you requested after authentication.
- helpmypc_pending_front_cover_issue_v1 - sessionStorage used to carry a started issue into the sign-in flow.
- helpmypc_start_new_issue_after_auth - sessionStorage used to start a fresh issue after authentication where requested.
This storage is normally cleared automatically after the handoff is used.
5. Admin-only convenience storage
Admin/testing areas may use localStorage for convenience. For example, workflow-tests-recent-runs stores recent workflow test runs in the browser for admin users. This is not used for ordinary customer browsing.
6. Service worker, PWA and cache storage
helpmypc.ai uses a service worker and Workbox browser caches to support app loading, performance and progressive web app behaviour.
This can involve:
- service worker registration;
- Cache API entries for app files, images, fonts and selected requests;
- Workbox IndexedDB metadata used to expire cache entries.
Browser site data controls can remove this cached data. Clearing it may make the app reload more slowly until files are fetched again.
The service worker is configured not to runtime-cache sensitive private API routes such as account, admin, partner, device, chat or repair lead data. Public health-check API responses may be cached briefly for performance and resilience.
7. First-party operational analytics and events
helpmypc.ai stores first-party operational events in our server-side Supabase database, including records used for service operation, security, abuse prevention, usage limits, repair consent records, route ownership/test telemetry and product/service improvement.
These analytics_events records are not advertising cookies or third-party tracking pixels.
8. What we do not currently use
helpmypc.ai does not currently use advertising or marketing cookies, Meta Pixel, Google Analytics, Google Tag Manager, Microsoft Clarity, Hotjar, PostHog, Plausible, Vercel Analytics or similar third-party tracking tools.
9. Future analytics or marketing tools
If optional analytics or marketing tools are introduced later, they should be subject to consent or settings before activation.
10. Managing cookies and site data
You can usually control or delete cookies, localStorage, sessionStorage, IndexedDB and cached site data through your browser settings.
Clearing site data may sign you out, remove local guest chat state, reset local usage state, clear service worker caches, or require the app to download files again.