Technology support does not end when an answer is generated. AI Diagnostic Systems exists to build a more useful path from first symptoms to suitable resolution — combining intelligent diagnosis with the judgement to recognise when human expertise is needed.
Help Computer Centre opened in Bangor in 2004. Its repair counter became a daily lesson in how people describe faults, which questions uncover the real issue, which fixes can be guided remotely and which situations need a device on the bench.
That experience matters because technical diagnosis is not only about knowing possible answers. It is about gathering the right evidence, explaining the next step clearly and recognising the limits of remote support.
AI Diagnostic Systems Ltd was founded in 2026 to turn that accumulated practical knowledge into scalable diagnostic and repair infrastructure.
Founder Tom Hamilton explains the problem behind helpmypc.ai, why AI support needs a route to real-world repair, and the longer-term ambition for AI Diagnostic Systems.
One company connects a proven operating history, today’s live platform and tomorrow’s broader ambition.
Founder Tom Hamilton established Help Computer Centre at 24 and has spent more than two decades dealing directly with real computer faults, real customers and the realities of running an independent technology business.
Decades of real-world support conversations created the insight behind what came next.
Visit Help Computer Centre ↗helpmypc.ai is the first AI Diagnostic Systems platform: a free AI-powered computer technician designed to diagnose problems, guide suitable fixes and recognise when hands-on repair is needed.
It connects AI support with a real repair pathway rather than ending at advice.
Visit helpmypc.ai ↗Personal computers are the first vertical because that is where the founder has deep domain expertise and where the model can be proven properly.
The future platform vision is to explore how the diagnostic and fulfilment model could extend across broader consumer technology. FixMyTech.ai is not a live service.
Remote guidance is valuable when it can safely resolve a problem. Human expertise becomes essential when the evidence points to hardware, data risk, physical inspection or work that cannot responsibly be completed through software alone.
helpmypc.ai is the first expression of that model: conversational diagnosis, evidence-led troubleshooting, optional device context and a structured handoff when physical expertise is appropriate.
FixMyTech.ai is the future direction for exploring how the underlying diagnostic and fulfilment model could serve broader consumer technology. It is not launched or operational, and phones, tablets, wearables and connected devices are not current helpmypc.ai capabilities.
Tom has spent more than 25 years working across computer support, repair, retail and technology services.
He founded Help Computer Centre in 2004 at the age of 24 and built it into one of Northern Ireland’s longest-running independent computer repair and sales businesses.
After more than two decades seeing how people actually experience technical problems — what they understand, what they try, where remote help works and where it fails — he founded AI Diagnostic Systems in 2026 to turn that knowledge into scalable diagnostic technology.
“I’m not an AI founder who went looking for a problem. I’ve spent more than 25 years living the problem.”
Company number: NI739656
Registered office: 94 High Street, Bangor, Co Down, BT20 5BA
Founded: 2026
