helpmypc.ai is operated by AI Diagnostic Systems Ltd. This Privacy Policy explains how we collect, use, store and protect personal data when you use helpmypc.ai.
AI Diagnostic Systems Ltd is the data controller for personal data processed through helpmypc.ai.
Registered address:
AI Diagnostic Systems Ltd
94 High Street
Bangor
Co Down
BT20 5BA
United Kingdom
Contact email:
support@helpmypc.ai
1. What this policy covers
This Privacy Policy explains how we collect, use, store and protect personal data when you use helpmypc.ai.
helpmypc.ai is an AI-powered computer diagnostic and support platform. It helps users describe computer problems, receive guided troubleshooting advice, and, where needed, connect with a computer repair provider.
2. Personal data we collect
We may collect and process the following types of personal data:
- Account information, such as your name and email address
- Login and authentication information
- Messages and diagnostic information you submit through the chat
- Computer or device details you choose to provide, such as make, model, operating system, CPU, GPU, RAM, storage, error messages or symptoms
- Uploaded images used for diagnostic purposes
- Chat history and previous issue history
- Repair escalation information, where you ask for or accept repair support
- Technical information, such as IP address, browser type, device type, operating system and usage logs
- Analytics and usage data showing how the platform is used
- Communication data, such as emails or support requests you send to us
We do not intentionally collect special category data, such as health information, religious beliefs or political opinions. Users should avoid entering unnecessary sensitive personal information into the platform.
3. How we use your data
We use personal data to:
- Provide AI-powered computer diagnostic assistance
- Create and manage user accounts
- Remember relevant device or issue history to improve future support
- Improve diagnostic accuracy and platform performance
- Provide customer support
- Handle repair escalations where requested
- Send service-related messages
- Monitor security, prevent misuse and protect the platform
- Maintain business records and comply with legal obligations
We do not sell personal data.
4. AI usage and automated support
helpmypc.ai uses artificial intelligence to analyse information provided by users and generate diagnostic suggestions.
AI responses are automated and may not always be accurate, complete or suitable for every situation. Users should take reasonable care before following technical advice, especially where actions may affect important data, hardware, software, accounts or security.
Where a problem cannot be safely or confidently resolved through AI guidance, the platform may suggest escalation to a repair provider.
5. Lawful basis for processing
We process personal data under the following lawful bases:
Contract
We process data where necessary to provide the helpmypc.ai service, including account access, chat diagnostics and user support.
Legitimate interests
We process data where necessary for our legitimate interests, including improving the platform, maintaining security, detecting misuse, remembering relevant device or issue history, and developing better diagnostic workflows.
We only rely on legitimate interests where we believe this is reasonable and does not override your data protection rights.
Consent
We rely on consent where required, such as for optional marketing communications or optional non-essential cookies.
Legal obligation
We may process data where required to comply with legal, regulatory, tax or accounting obligations.
6. Device memory and chat history
helpmypc.ai may remember device information and previous issues linked to your account to make future support more useful.
This may include details such as your computer type, hardware specification, operating system, previous problems and previous outcomes.
You may request deletion of this information by contacting support@helpmypc.ai.
7. Uploaded images
If you upload an image for diagnostic purposes, we may process that image to help identify the issue.
Uploaded images should only show the relevant computer, screen, error message or hardware. You should avoid uploading images containing unnecessary personal information, passwords, private documents, financial information or images of other people.
8. Repair escalations and partner sharing
If you request or accept escalation to a repair provider, we may share relevant issue details with the repair provider so they can understand the problem and assist you.
This may include:
- Your name and contact details
- A summary of the computer issue
- Relevant diagnostic messages
- Device details you provided
- Uploaded images where relevant
We only share information that is reasonably necessary for the repair or support request.
At launch, repair escalations may be handled by Help Computer Centre or other trusted repair providers as the platform expands.
9. Service providers
We use trusted service providers to operate helpmypc.ai. These may include providers for:
- Website hosting
- Authentication and account management
- Database storage
- Email delivery
- Analytics
- AI processing and infrastructure
- Security and monitoring
These providers may process personal data on our behalf. Where required, we use appropriate contractual and technical safeguards.
10. International transfers
Some service providers may process data outside the United Kingdom or European Economic Area.
Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as adequacy arrangements, standard contractual clauses or equivalent protections.
11. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy.
As a general guide:
- Account data is kept while your account remains active
- Chat and diagnostic history may be kept while your account remains active, unless deleted earlier
- Device memory may be kept while your account remains active, unless deleted earlier
- Repair escalation records may be kept for business, support and legal record purposes
- Technical logs and analytics data are kept for a limited period for security, diagnostics and service improvement
- Legal, tax or accounting records may be kept where required by law
You may request deletion of your account data by contacting support@helpmypc.ai.
12. Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.
No online service can be guaranteed to be completely secure, but we work to protect user data using appropriate security controls, access restrictions and trusted infrastructure providers.
13. Your data protection rights
Under UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing
- Request restriction of processing
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To exercise your rights, contact:
support@helpmypc.ai
We may need to verify your identity before responding to certain requests.
14. Marketing communications
We will only send marketing communications where we have a valid lawful basis to do so.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting support@helpmypc.ai.
Service-related messages, such as account, security or support messages, may still be sent where necessary.
15. Children
helpmypc.ai is not intended for children under 13.
If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will take steps to delete it.
16. Cookies
helpmypc.ai may use cookies or similar technologies for essential site functionality, account login, security and analytics.
For more information, see the Cookies page.
17. Complaints
If you have concerns about how we handle your personal data, please contact us first at:
You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator.
18. Changes to this policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date on this page.