Conversational AI computer diagnosis
Users explain symptoms in everyday language and answer focused follow-up questions.
The first platform
helpmypc.ai — the first AI Diagnostic Systems platform.
A live AI-powered computer technician that helps people understand problems, try suitable fixes and recognise when hands-on repair is needed.
Live now
Computer support that goes beyond an answer.
The user can describe an issue naturally. The platform gathers useful evidence, works through suitable troubleshooting and provides a structured path forward when remote help reaches its limit.
The journey
A clear route from problem to next step.
01
Describe
The user explains the problem in everyday language.
02
Gather
The platform asks focused questions and gathers useful evidence.
03
Troubleshoot
Suitable checks and fixes are explained step by step.
04
Recognise
Cases needing physical inspection are identified.
05
Hand off
With consent, the case can move into a structured repair pathway.
Current capability
The practical building blocks.
Guided troubleshooting
Suitable checks and fixes are presented in a clear sequence, based on the conversation and available evidence.
My PC Health and device context
Where enabled, trusted device measurements can provide useful context without asking the user to find known specifications again.
Recognition of hands-on cases
The product is designed to recognise when remote guidance should give way to physical inspection or repair.
Repair-partner workflow
With the customer’s agreement, a structured case can move into the current repair pathway for suitable human attention.
Current scope
AI computer help is live. Repair fulfilment is regionally controlled.
The current repair pathway is being rolled out and validated across Greater Belfast and North Down. The platform does not claim national repair coverage.