Qualified enquiries
Cases reach the repair pathway when the conversation indicates hands-on work may be appropriate.
Partner Network
AI that creates a better route to human expertise — not AI that tries to replace it.
The repair-partner workflow is a current business function designed to turn suitable hands-on cases into clearer, more useful enquiries for independent repair businesses.
The role of the network
Context should travel with the customer.
When remote troubleshooting reaches its limit, the next expert should receive a clearer starting point — not a blank page.
Structured handoff
Useful context can be organised for review so the repair journey starts with a clearer account of the problem.
Independent expertise
Repair partners remain independent businesses providing the physical expertise, diagnosis and customer service.
How it fits
AI support first. Human fulfilment when needed.
- 01The customer uses helpmypc.ai to describe and investigate the issue.
- 02The platform recognises when physical inspection or repair is appropriate.
- 03The customer chooses whether to continue into the repair pathway.
- 04A suitable independent repair business can review the structured enquiry.
Current rollout
Controlled regional validation, with room to grow.
The current repair network workflow operates within the Greater Belfast and North Down rollout area. Future network growth will depend on what is learned through real customer and partner use.